Smart Technologies is a leading provider of managed IT services dedicated to helping businesses optimize their technology infrastructure. We’re seeking a highly motivated and customer-focused individual to join our team as a Managed Services Agent. If you’re passionate about delivering exceptional IT support and service, this is a fantastic opportunity to grow with us.

Responsibilities:

• Act as the first point of contact for clients seeking technical assistance and support.
• Provide remote support to clients, troubleshooting and resolving technical issues promptly and effectively.
• Monitor client networks and systems to ensure optimal performance and security.
• Document support requests, solutions, and resolutions in a detailed and organized manner.
• Collaborate with the Managed Services team to escalate and resolve complex technical problems.
• Assist in the implementation and maintenance of IT systems and services.
• Communicate technical information to non-technical clients in a clear and understandable manner.

Requirements:

• Level 5 diploma or equivalent.
• Proven experience in a technical support role, preferably in a managed services environment is considered as an asset. 
• Strong knowledge of Windows Operating System, O365 and other Microsoft products is considered as an asset. 
• Familiarity with network protocols, hardware, and software.
• Excellent problem-solving and communication skills.
• Customer-oriented with a focus on delivering outstanding service.
• Ability to work independently and collaboratively as part of a team.

Benefits:

• Competitive salary and comprehensive benefits package.
• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.
• Opportunity for career advancement within the company.

How to Apply:

If you’re a tech-savvy individual who enjoys helping clients resolve their IT issues and is eager to contribute to a growing company, we’d love to hear from you. Please send your resume and a brief cover letter outlining your relevant experience to careers@stl.com.mt. Smart Technologies is an equal opportunity employer.