Job Description

We are seeking to employ a motivated and skilled Junior IT Technician to provide technical support to our organisation.

The successful candidate will work under the guidance of the senior IT staff to maintain and troubleshoot computer hardware, software, and network systems. The candidate should have a strong understanding of various operating systems, hardware components, and network protocols.

Responsibilities:

• Deliver day-to-day IT and desktop support via telephone, email, remotely or on-site.
• Install and configure computer hardware, software, and peripheral devices.
• Assist in the maintenance and troubleshooting of computer systems, printers, servers, and other network equipment.
• Respond to user requests for technical assistance and resolve issues in a timely manner following established procedures and SLAs.
• Provide end-user support for all software applications, including email and other communication tools.
• Document all technical support activities and update knowledge base.

Qualifications and Requirements:

• IT-related diploma or higher certification.
• Preferably hold an A+ IT Technician certification but not a necessity.
• 1-2 years of experience in technical support or related field.
• Familiarity with Windows and Mac operating systems.
• Knowledge of computer hardware components and troubleshooting.
• Experience with Microsoft Office and other productivity applications.
• Excellent problem-solving and communication skills.
• Ability to work independently with minimal supervision and collaboratively with other team members.
• Strong organizational skills and attention to detail.
• Demonstrated ability to be a team player and work in a fast-paced environment.

This is a full-time position with opportunities for growth within Smart Technologies Limited. As a leading technology solutions provider in Malta, we offer a dynamic and innovative work environment that encourages creativity and collaboration. If you are passionate about technology, enjoy working in a fast-paced environment, and have a strong attention to detail and team-oriented mindset, we encourage you to apply for this exciting opportunity.