As a certified Microsoft Managed Services Provider in Malta, Smart Technologies delivers the expertise your organisation needs to get the most out of Microsoft 365. Our specialists stay ahead of every update and emerging feature, so your team always has the right tools to stay productive, secure, and connected.
HOW WE DO IT
Our M365 team handles setup, optimisation, and ongoing management of your entire Microsoft 365 environment. You focus on running your business while we make sure your M365 platform is always working the way it should.
- Monitoring & Management: We oversee all M365 applications, keeping them running smoothly and securely at all times.
- User Account Management: We create, configure, and manage user accounts to keep onboarding smooth and security standards tight.
- Service Planning & Provisioning: We plan and roll out new tools and services on your behalf, on time and without disruption.
- Health Checks & Optimisation: Regular checks and tuning keep your M365 environment performing at its best.
- User Experience: We fine-tune settings and policies to strike the right balance between security, governance, and usability.
- Support & Training: Ongoing support and practical training help your teams get real value from M365 day to day.
- Incident Management: We resolve issues quickly and respond to incidents before they turn into bigger problems.
M365 Security Baseline Service
Managing your Microsoft 365 environment keeps things running. Securing it properly keeps your business protected. Our Security Baseline Service is delivered using a specialist M365 security platform and builds a structured layer of protection on top of your managed service. It covers baseline enforcement, continuous monitoring, and clear accountability, giving your organisation enterprise-grade security without the complexity of managing it yourself.
- Secure Baseline Deployment: We implement a proven M365 security baseline aligned with Microsoft best practices, hardening your tenant from day one with minimal disruption to users.
- Configuration Drift Protection: Your tenant is continuously monitored for changes that could weaken security. Any drift from the approved baseline is detected and remediated.
- Backup & Security Alerting: Critical tenant configurations are backed up daily. You receive proactive alerts for high-risk events such as admin changes, MFA gaps, and suspicious activity.
- Quarterly Security Reviews: Clear quarterly reports show your security posture, Microsoft Secure Score progress, and alignment with recognised standards, turning security into measurable outcomes.
- Microsoft Change Guidance: We track and assess Microsoft platform updates, adopting relevant changes safely so you don't have to keep up with a platform that never stops evolving.
- License-Aware Security: Security controls are applied based on your existing licensing. Where gaps exist, we flag the risk and advise on the right path forward.
- Shared Responsibility: Where recommendations are declined, risks are clearly documented so accountability stays transparent and there are no grey areas.
- Clear Scope & Boundaries: No security service can guarantee absolute protection. We define responsibilities, exclusions, and limitations clearly upfront, so everyone knows where they stand.
- Copilot & AI Readiness: A clean, governed tenant is the foundation for safe AI adoption. This service prepares your environment for Microsoft Copilot and future AI capabilities without exposing sensitive data.
Already on our M365 Managed Service? This upgrade slots straight in. Talk to your account manager to find out what it would look like for your organisation.
Frequently Asked Questions
A Microsoft 365 Managed Service means an external team of specialists takes responsibility for managing, monitoring, and optimising your M365 environment on an ongoing basis. Rather than relying on internal resource to stay on top of updates, user management, and security, you have a dedicated team handling it for you. Smart Technologies acts as your M365 partner, keeping your environment running smoothly so your team can focus on their work.
No. The Security Baseline Service is available to existing Smart Technologies M365 customers as an upgrade to their current service. It layers directly on top of what is already in place, so there is no need to start from scratch or go through a lengthy onboarding process.
Microsoft Secure Score is a measurement of your organisation’s security posture within the Microsoft ecosystem. It tracks how well your M365 environment is configured against Microsoft’s own security recommendations. A higher score generally means fewer vulnerabilities and a stronger overall security position. Our quarterly reviews include a Secure Score update so you can see progress over time in a clear, non-technical format.
Microsoft updates its platform constantly, and not every change is straightforward to assess. As part of the Security Baseline Service, we track relevant Microsoft updates, evaluate their impact on your environment, and manage the adoption of changes safely. You will not need to monitor Microsoft announcements yourself or worry about falling behind.
By default, Microsoft does not provide a traditional backup for M365 data in the way most businesses expect. As part of our Security Baseline Service, we back up critical tenant and policy configurations daily, and alert you to high-risk changes. For full Microsoft 365 data backup covering email, files, and Teams content, speak to your account manager about our broader data protection options.
Yes. One of the biggest risks with Microsoft Copilot is that it surfaces data based on existing permissions, which means a poorly governed tenant can expose sensitive information to the wrong people. Our Security Baseline Service ensures your tenant is clean, correctly configured, and properly governed before any AI capabilities are switched on, giving you a safe foundation for Copilot adoption when you are ready.
Ready to take your business to the next level?
Contact us today to learn how we can help you achieve seamless communication, robust security, and uninterrupted operations. Let us be your trusted partner in navigating the complexities of the digital world.