Smart Technologies and Smart Cloud have just launched a new voice solution tailored for small to medium-sized businesses – Managed 3CX Multi-Tenant on Smart Cloud. We caught up with Manuel Aquilina, our Chief Operating Officer, to find out why this is a game-changer for SMEs and what makes this solution different.
Q: Manuel, what prompted Smart Technologies to launch this service now?
Manuel:
Over the past year, we’ve seen a growing demand from SMEs for reliable, flexible communication systems that don’t cost a fortune. Traditional PBX systems are expensive, rigid, and complex. We knew we could offer something better, something hosted locally on Smart Cloud, supported by our certified team in Malta, and built for today’s way of working.
Q: How does this solution actually benefit a small business?
Manuel:
It’s simple, no hardware headaches, no upfront costs, and no lengthy setup. For just €9.90 per extension per month, businesses get a fully managed phone system that includes call transfer, voicemail to email, call queues, mobile access, and more. It’s everything they need to work from the office or remotely, while keeping call quality high and security tight.
Q: Why 3CX, and why multi-tenant?
Manuel:
3CX is one of the most reliable, feature-rich PBX platforms available, and we’ve been implementing it for years. The multi-tenant setup allows us to scale easily and offer a more affordable service to our clients, without compromising on functionality. It’s hosted on a Tier III Smart Cloud infrastructure, which means performance and peace of mind.
Q: What’s the setup process like for a new client?
Manuel:
Straightforward. Once a business signs up, our team handles the setup, configuration, and training. Most clients are up and running within hours. We’ve designed this to be plug-and-play for SMEs who don’t want to waste time on technical details.
Q: And what kind of support can clients expect?
Manuel:
Local, responsive, and personal. We are 3CX Gold Partners, and our team is based right here in Malta. Whether it’s adding a new extension, troubleshooting, or fine-tuning a call flow, we are just a phone call or email away.
Q: Final thoughts?
Manuel:
Our goal is to empower businesses to work smarter, not harder. With this solution, we’re giving SMEs the tools big enterprises take for granted – without the complexity or cost. It’s fully managed, so they can focus on running their business while we handle the rest.
Want to see how it works?
Book a quick call with our team and try the Managed 3CX Multi-Tenant solution on Smart Cloud. It’s time to simplify your business phone system.