Flexibility And Resilience For High-Volume Hospitality

Café del Mar adopts Oracle Simphony POS through Smart Technologies

Café del Mar Malta is known for delivering exceptional service in a vibrant, high-volume environment. As one of the island’s most iconic F&B venues, it regularly caters to thousands of guests during large-scale events and daily operations, supported by 48 point-of-sale terminals across two distinct locations.

This scale demands more than just a standard setup. Manual workarounds and outdated systems were no longer sustainable, especially during peak hours. The team needed a solution that could match the pace and complexity of their business — with no room for downtime.

Unlike hotel-based operations, Café del Mar follows a more dynamic model. A one-size-fits-all POS system was never going to deliver what was needed. Flexibility, speed and resilience were essential.

Smart Technologies began by observing operations closely at both Café del Mar and Lana’we Bistro at the Malta National Aquarium. This groundwork allowed the team to tailor the implementation precisely to the venue’s needs.

At the core of the solution was Oracle Simphony POS — a cloud-based platform designed for high-performance hospitality environments. Its offline capability means that even in the event of a power cut, transactions continue uninterrupted. For a venue that regularly serves over 5,000 guests in a single event, that level of reliability is non-negotiable.

Since adopting Oracle Simphony, Café del Mar has seen marked improvements in reliability, accuracy and operational control. Even at full capacity, the system has proven robust, responsive and easy to manage.