CommScope’s suite of RUCKUS wired, and wireless network infrastructure provides an easy-to-deploy and simple-to-manage solution for the hospitality industry. Let’s look at the 4 ways can support your hotel with meeting the needs of today’s guests:
1. Guest Wi-Fi That’s Fast and Reliable
Customers pick and choose their hotels based on the amenities they offer. One of the top requests is Wi-Fi that’s fast and reliable. Terrible internet connections can be enough to tank your brand’s reputation with guests. It could be an executive customer working on an important project, a family trying to stream video on multiple devices, or friends trying to stay in touch with loved ones and post their latest social media updates. Regardless, your guests expect a stable and high-speed connection–and if you can’t provide it, they’ll go to a competitor who can.
According to a recent survey by DeepBlue, 63% of travelers confirm the presence of wireless connectivity before they book a room. Furthermore, 36% said they will not return to a property if they had a bad experience with a hotel’s wireless network.
To help hospitality businesses combat this issue, we created a solution to help hotels, motel chains, luxury resorts, and family-owned establishments offer best-in-class internet service.
During a recent third-party test evaluating real-world out-of-the-box; performance, RUCKUS was the only vendor able to simultaneously deliver stall-free streaming HD video to every client and support a “good” (4 out of 5) voice mean opinion score (MOS), while delivering as much as twice the throughput.
2. Greater Business Productivity and Efficiency
At the end of the day, you’re running a business and the net operating income of your property is dependent on the revenue you can generate and costs you can save. We provide integrated IT and OT (Operations Technology) solutions to enable you to do both.
Bringing thermostats and occupancy sensors online, property wide, offers significant savings in energy costs. Automatically track and replace mini bar inventory or use location-based marketing to drive revenue, track assets (room trays, luggage carts and restroom cleanliness) so staff don’t have to, automate, and personalize the check-in and in-room experience for guests, and provide premium meeting space.
3. Better Safety and Security for Staff and Guests
Your goal is guest comfort and satisfaction, and the safety and security of employees and guests are paramount to reaching that goal. CommScope RUCKUS helps prevent issues like lost room keys being used for unauthorized entry into rooms and other restricted areas.
For instance, let’s say a guest’s keycard falls on the ground and is found by someone with bad intentions. They begin randomly trying doors to see where the card works. By using RUCKUS infrastructure to bring your door locks online, the network immediately flags suspicious activity.
Staff can use employee safety devices (alert buttons on a lanyard) that run on your existing RUCKUS infrastructure and enable housekeepers and others who may find themselves in uncomfortable situations, to immediately alert for assistance with their current location.
In-room IoT solutions also give guests and staff an easy and hands-free way to contact help if needed.
4. Powerful Artificial Intelligence and Machine Learning Algorithm Assistance
With RUCKUS Analytics, you gain access to advanced data aggregation and analysis to help push your hotel’s efficiency, productivity, and revenue to new heights. Our RUCKUS solution monitors your network’s traffic and device connectivity to make sure everything is running smoothly for staff and guests.
Machine learning allows you to gain valuable insights that would have been missed using traditional KPI analysis methods. It’s part of why we’re the preferred partner for renowned hotels such as The Royal Park Hotel in Rochester, Michigan, and the JW Marriott Marquis in Dubai.